In order to start mapping TalkDesk data into Hoopla, Admins must first add and authorize the TalkDesk integration.
Steps:
-
Before getting started, you will need to contact Support and request the TalkDesk integration be turned on for your account. *Once our TalkDesk integration is no longer in Beta, this step will no longer be necessary.
-
After successfully installing the Hoopla app in TalkDesk, you may now add the TalkDesk integration in Hoopla. (this may take up to 5 minutes for the changes to take effect).
-
In Configure>Integrations, select TalkDesk from the drop down list in the top right corner.
-
After the TalkDesk tile has been added, click on the tile to access the TalkDesk integration page.
-
Since you have already installed the Hoopla app, you may proceed to Step 2 within the TalkDesk Integration page.
-
Click on the “Connect to TalkDesk” button - this will open up a new window and prompt you to log into your TalkDesk account.
-
If you are already logged in, we will connect immediately after clicking the button.
-
-
After your TalkDesk account has been successfully connected to Hoopla, you will see a Settings section on the right hand side of the page.
-
Within Settings, you will be able to see which TalkDesk account you have authenticated with and see the Time Zone your TalkDesk account has been authenticated with.
-
Time Zone cannot be changed within Hoopla. This can only adjusted within your TalkDesk Account.
-
-
Once you have successfully authenticated, you can proceed to Mapping TalkDesk Data into Hoopla.