Authorizing the TalkDesk Integration (Hoopla)

In order to start mapping TalkDesk data into Hoopla, Admins must first add and authorize the TalkDesk integration.


  1. Before getting started, you will need to contact Support and request the TalkDesk integration be turned on for your account. *Once our TalkDesk integration is no longer in Beta, this step will no longer be necessary.

  2. After successfully installing the Hoopla app in TalkDesk, you may now add the TalkDesk integration in Hoopla. (this may take up to 5 minutes for the changes to take effect).

  3. In Configure>Integrations, select TalkDesk from the drop down list in the top right corner.

  4. After the TalkDesk tile has been added, click on the tile to access the TalkDesk integration page.

  5. Since you have already installed the Hoopla app, you may proceed to Step 2 within the TalkDesk Integration page.

  6. Click on the “Connect to TalkDesk” button - this will open up a new window and prompt you to log into your TalkDesk account.

    1. If you are already logged in, we will connect immediately after clicking the button.

  7. After your TalkDesk account has been successfully connected to Hoopla, you will see a Settings section on the right hand side of the page.

  8. Within Settings, you will be able to see which TalkDesk account you have authenticated with and see the Time Zone your TalkDesk account has been authenticated with.

    1. Time Zone cannot be changed within Hoopla. This can only adjusted within your TalkDesk Account.

  9. Once you have successfully authenticated, you can proceed to Mapping TalkDesk Data into Hoopla.

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