Challenge Types + Tips (Hoopla)

How does each challenge work

One of the fundamental goals of Hoopla is promoting friendly competition. Most features, such as Leaderboards, are designed for ongoing competition. But sometimes you want to kick things up a notch with a special event. Maybe you want to have a monthly sales contest, or maybe two of your reps want to go head-to-head for bragging rights. That's where Challenges come in.

Challenges are special contests that run for a limited time. Hoopla has several challenge types to suit your needs. Here's a brief description of each, followed by some general tips.

Faceoff (Head to head, 2 players or teams)

Faceoff is 1-vs-1 competition. Two competitors go head to head for a fixed period of time, either hours or days. The highest score at the end wins. Faceoff is the only Challenge that can be initiated by players as well as administrators. Trash talk is encouraged! 

Hoopla Pro-Tip: Send your players our guide to Start a Faceoff with Another Player to get the competition started. 

Tournament (Head to head, 4-64 players or teams)

Tournament is a multi-round 1-vs-1 competition. It's a bracketed playoff (think college basketball). For the first round, players are paired off and compete head-to-head like Faceoff. The winner of each match up advances to the second round where they compete again. This continues until the final two players compete in a championship round.

Battle (Free-for-all, 2 or more players or teams)

Everyone for themselves! Battle is like a Faceoff, but more than two players can get in the action. The highest score at the end wins. This is the best option for a classic sales contest or call blitz.

Race (Free-for-all, 2 or more players or teams)

Race is the only Challenge that doesn't run for a fixed period of time. Victory goes to the first player to reach a target score. As soon as the target is reached, the contest ends. You have the option to set an end time as well. If no one reaches the target before the deadline, the Race ends immediately.


  • Each Challenge can be run with players or teams. For team Challenges, scores are calculated by adding each member's total.

  • Challenges are always connected to a Leaderboard. The Leaderboard determines the metric used for scoring, if the competitors are players or teams, who can play and which channels show updates.

  • Scoring is always based on how a player's metric value improves during the challenge. Example: Rachel has 3 calls on the Leaderboard when a Battle begins. An hour later she has 5 on the Leaderboard. This gives her a Battle score of 2.

  • Important: to get accurate scores, always choose a Leaderboard where the metric values won't reset during the Challenge. For example, if you want to run a Battle for a week, choose a monthly Leaderboard, not a daily one. If the Leaderboard values reset, so will the Challenge scores.

  • If the score is tied at the end of a Challenge, a tiebreaker is used. For Faceoffs, Races and Battles, there is a sudden death period. The first player to score in that period wins. For Faceoffs shorter than a day, sudden death lasts up to 1 hour. If no one scores by then the Faceoff ends in a tie. For Battles, Races and longer Faceoffs sudden death ends after 1 day. Tournament rounds that end in a tie use Leaderboard rank or rank improvement (your choice) to decide an immediate winner. 

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