Raydiant makes it easier than ever to know if there's an issue with your screens with our Proof of Publish and Proof of Playback features. Read on to learn more about the status of your screens!
Proof of Publish
When you publish content to your screens, you want to know at a glance whether those screens have received the new content and begun to play it back. So we've added a feature to help with that! Now, whenever you publish, you'll see a Publishing… notification appear next to your online screens:
Once the ScreenRay acknowledges receipt of the new content, but hasn't yet started playing it, you'll see a Publish Received message:
And finally, once the ScreenRay begins playing the new content, you'll see a Published confirmation:
If one of your online screens gets stuck on the "Publishing…" step, that means there's an issue that's preventing that screen from completing the process. This can range from the ScreenRay being unplugged from the TV, to a software error of some kind on the ScreenRay. If you're not sure what's preventing a publish from completing on one of your ScreenRays, contact email@example.com for help.
Offline ScreenRays will show a "Publish pending" message until they're brought back online. (Once back online, they'll receive the latest publish automatically.)
Proof of Playback
Once your content is published, you can now see whether there are any issues with playback. If one of your presentations experienced an error within the last hour, you'll see an alert symbol on the ScreenRay where the error occurred. The Dashboard will show a different alert depending on whether an error was shown on the screen. If the error is caught before the presentation appears on the screen, the presentation will be skipped and the Dashboard will show a yellow-and-black alert icon. If the error occurred once the presentation was already being shown on the screen, the Dashboard will show a red-and-white alert icon instead.
In either case, clicking the alert icon will reveal information about which presentation experienced an issue, and when the error happened.
From here, you can click on the name of the presentation to review and edit that presentation. Alternatively, if you're not sure what's causing the error, please contact firstname.lastname@example.org and provide the name of the screen, the time of the error, and the name of the presentation, and we can help you get to the bottom of the issue!