Raydiant makes it easier than ever to know if there's an issue with your screens with our Proof of Publish and Proof of Playback features. Read on to learn more about the status of your screens!
Proof of Publish
When you publish content to your screens, you want to know at a glance whether those screens have received the new content and begun to play it back. So we've added a feature to help with that! Now, whenever you publish, you'll see a "Publishing…" notification appear next to your online screens:
Once the ScreenRay acknowledges receipt of the new content but hasn't yet started playing it, you'll see a "Publish received" message:
And finally, once the ScreenRay begins playing the new content, you'll see a "Published" confirmation:
Stuck on "Publishing…":
If one of your screens gets stuck on the "Publishing…" step, that means there's an issue that's preventing that screen from completing the process. Here are some troubleshooting steps that might resolve the issue:
- Make sure your Wi-Fi network is working normally. You can check this by seeing if other devices are able to connect to the same Wi-Fi network.
- Check if your playlist has any content in it. Your playlist should always contain at least one presentation in the playlist.
- Double-check the time your scheduled content is set to play, and review the time zone at the top of your schedule. You can read more about content scheduling here.
- Restart your ScreenRay device by disconnecting and reconnecting the original power adapter from the ScreenRay, while leaving the ScreenRay firmly seated in the HDMI port of the TV.
- Check that the ScreenRay device is firmly seated in the screen's HDMI port, and also make sure that your TV is set to the correct HDMI input.
- Confirm that a different HDMI device plugged into the same port works as expected.
- Try to use your ScreenRay in a different HDMI port.
Stuck on "Publish pending":
If one of your screens gets stuck on the "Publish pending" message, that means that your screen is offline (Once brought back online, the screen will receive the latest publish automatically.).
Please follow the troubleshooting steps below in order to restart your ScreenRay device:
- Press and hold the power button until the blue light turns off. Immediately let go once the blue light turns off. (If your device has a bumper over the power button, use a pen or paperclip to press and hold the power button.).
- Unplug the device from HDMI and power.
- Plug the device back into HDMI.
- Plug the power back in and confirm that the blue light power indicator light on your ScreenRay has turned on.
- After 90 seconds your ScreenRay will reconnect to the internet if a familiar Wi-Fi network or an Ethernet connection is available.
If you continue to experience any issues after performing the troubleshooting steps, please contact firstname.lastname@example.org for help.
Proof of Playback
Once your content is published, you can now see whether there are any issues with playback. If one of your presentations experienced an error within the last hour, you'll see an alert symbol on the ScreenRay where the error occurred. The Dashboard will show a different alert depending on whether an error was shown on the screen. If the error is caught before the presentation appears on the screen, the presentation will be skipped and the Dashboard will show a yellow-and-black alert icon. If the error occurred once the presentation was already being shown on the screen, the Dashboard will show a red-and-white alert icon instead.
In either case, clicking the alert icon will reveal information about which presentation experienced an issue, and when the error happened.
From here, you can click on the name of the presentation to review and edit that presentation.
Alternatively, if you're not sure what's causing the error, please contact email@example.com and provide the name of the screen, the time of the error, and the name of the presentation, and we can help you resolve the issue!